Warranty/Repairs



DESERT TECH LIMITED LIFETIME WARRANTY

Desert Tech’s firearm systems have a LIMITED LIFETIME WARRANTY. Desert Tech warrants that its unaltered firearms, conversion kits, and barrels sold within the United States of America and Canada (“firearms”) are free from defects in material and workmanship for the life of the firearm regardless of ownership.

In order to help us assist you better, please register your firearm by returning the product registration card included with your purchase, or online at https://deserttech.com/account.php. Desert Tech encourages you to register your firearm so that it can notify you of updates, recalls, and other information for your firearm. Registration is not necessary to invoke the limited lifetime warranty. If you have not already registered your firearm, you will register it as part of making a warranty claim.

It is your responsibility to properly maintain and operate your firearm. Desert Tech firearms are complex precision tools. They are designed and manufactured to operate safely with Desert Tech original parts. You must make sure any parts you install are made for the firearm, installed correctly, and have not been altered. Assembling your firearm improperly or with incorrect or modified parts can cause the firearm to malfunction and may result in a damaged firearm, property damage, personal injury, or death to you and/or others. Desert Tech is not responsible for any resulting losses.

FEES

Test & Evaluation Fee:
Rifle(s) and/or rifle part(s) sent to DT on a Warranty Claim, when no defect is found, will be charged a $50 Test & Evaluation fee, for ammunition used, and Shipping costs.
Packaging Fee(s):
If the packaging of your Warranty Claim item(s) is not reusable for return shipment, you will be charged a $15 repackaging fee.
Cleaning Fee:
All Warranty Claims sent to DT must be clean and free of excessive fouling. Warranty Claims that have to be cleaned before repairs can be completed will be charged a minimum $50 cleaning fee. Additional charges may apply on a case-by-case basis as determined by Warranty Services.

EXCLUSIONS

Desert Tech’s Limited Lifetime Warranty DOES NOT COVER:
  • firearms sold outside the United States of America and Canada.
  • normal wear and tear.
  • damage from failure to perform proper maintenance.
  • damage from any barrel obstruction, misuse, or abuse of the firearm.
  • damages from repairs or alterations not authorized by Desert Tech, including the use of after-market barrels and other non-OEM parts and accessories.
  • damage from high velocity, high pressure, reloaded, remanufactured, or other non-standard ammunition.
  • losses other than repair or replacement of the firearm at Desert Tech’s discretion, including personal injury, property damage, or other out-of-pocket, consequential, or incidental damages, losses, or expenses.
  • Desert Tech is not responsible for any required BATFE taxes or fees.

DESERT TECH EXCLUDES THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

HOW TO MAKE A FIREARM SYSTEM WARRANTY CLAIM

To make a warranty claim, contact Desert Tech either online at warrantyservice@deserttech.com or by phone at 801-975-7272, extension 145. You will be asked to describe the problem with your firearm. Desert Tech will give you a Return Merchandise Authorization (RMA) number and shipping instructions. You will pay the cost of shipping your firearm to Desert Tech.

Desert Tech will examine your firearm. Upon confirming that the firearm has a defect in material or workmanship, Desert Tech will at its option either repair or replace the firearm at no cost to you and return it to you by normal ground shipping at Desert Tech’s expense.

If your firearm’s problem is not covered by warranty, Desert Tech will contact you to discuss your options, including having Desert Tech repair the firearm. You must pay in advance the cost of any out-of-warranty work on your firearm and return shipping costs. If Desert Tech range tests your firearm and finds it works as intended, Desert Tech will charge you $50.00 plus the cost of ammunition, which you must pay before Desert Tech returns your firearm.

DESERT TECH WARRANTY AND RETURN POLICY – NON-FIREARMS

DESERT TECH-MANUFACTURED ACCESSORIES. The following firearm accessories manufactured by Desert Tech have a LIMITED LIFETIME WARRANTY. Desert Tech warrants that its sound suppressors, magazines, scope mounts, muzzle brakes, handguards, and monopods are free from defects in material and workmanship for the life of the accessory.

AMMUNITION. Desert Tech warrants that its ammunition is free from defects in material and workmanship for one (1) year from the date of purchase.

SOFT GOODS. Desert Tech warrants that its slings, soft cases and operator kits are free from defects in material and workmanship for ninety (90) days from the date of purchase.

Desert Tech does not provide its own warranty for optics and bipods made by other companies. Please contact the manufacturer of those goods for their warranty information.

EXCLUSIONS. DESERT TECH’S WARRANTIES DO NOT COVER

  • firearms sold outside the United States of America and Canada.
  • normal wear and tear.
  • damage from failure to perform proper maintenance.
  • damage from any barrel obstruction, misuse, or abuse of the firearm.
  • damages from repairs or alterations not authorized by Desert Tech, including the use of after-market barrels and other non-OEM parts and accessories.
  • damage from high velocity, high pressure, reloaded, remanufactured, or other non-standard ammunition.
  • losses other than repair or replacement of the firearm at Desert Tech’s discretion, including personal injury, property damage, or other out-of pocket, consequential, or incidental damages, losses, or expenses.
  • Desert Tech is not responsible for any required BATFE taxes or fees.

DESERT TECH EXCLUDES THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

HOW TO MAKE A FIREARM SYSTEM WARRANTY CLAIM

To make a warranty claim, contact Desert Tech within the warranty period either online at warrantyservice@deserttech.com or by phone at 801-975-7272, extension 145. Warranty claims made beyond the warranty period will not be honored. Because the above warranties are only made to the original retail consumer purchaser, you may be required to furnish proof of purchase. You will be asked to describe the problem with your item. Desert Tech will give you a Return Merchandise Authorization (RMA) number and shipping instructions. You will pay the cost of shipping your item to Desert Tech.

Because your timely product registration may provide your proof of purchase, Desert Tech encourages you to register your product at the time of purchase, by returning the product registration card included with your purchase, or online at https://deserttech.com/account.php.

NFA Items: Any NFA item (I.E. Suppressor, Short-Barreled Rifle or Machine Gun) to be returned must be accompanied by a copy of its corresponding Form 3, 4, 5, or 9. The Form must be packaged inside the box with the NFA item. If the proper form is not included, the product will be returned to sender.

Desert Tech will examine your item. Upon confirming that the item has a defect in material or workmanship, Desert Tech will at its option either (a) repair or replace the item at no cost to you, and return it to you by normal ground shipping at Desert Tech’s expense, or (b) refund your purchase price.

If your item’s problem is not covered by warranty, Desert Tech will contact you to discuss your options. You will be responsible to pay the cost of any out-of-warranty repairs and return shipping costs.

Desert Tech will accept, within ninety (90) days of purchase, returns of Items that are unused and in the original sealed packaging, subject to a 15% restocking fee. The return must include all accessories, manuals, documentation, and registration that were shipped with the product. If the product or packaging has been opened, damaged or used, the return is subject to a 25% restocking fee, or may be rejected.

If you wish to return unused, uninstalled, and unopened items for exchange rather than refund, you will receive a full credit to your account for the returned products. Your account credit may be applied immediately to purchases or credited to your account toward future purchases.

Custom configured products, special orders, used products, all clothing items, and items sold "as is" or "used" are not eligible for returns.

Desert Tech will not pay or refund shipping charges for returned merchandise. Desert Tech is not responsible for any packages that are lost in transit. Desert Tech recommends that you return merchandise with a carrier that provides a tracking number and full value insurance.

Shipping information:
Attn: Warranty Dept. RMA#_______
1995 W Alexander St
West Valley City, UT 84119

Important: Any addition to your Desert Tech firearm of aftermarket accessories (such as suppressors, triggers, muzzle devices, stocks, etc.) is considered a modification of your firearm from its original configuration, which may void your warranty. We are unable to adapt each firearm for every variable effect that might occur when you install a third-party manufacturer’s accessory on a Desert Tech firearm. Therefore, Desert Tech disclaims all responsibility and liability for any damage caused to you and/or your firearm as a result of aftermarket accessory use. If an aftermarket accessory causes damage to you and/or your firearm, please address your concerns with the accessory manufacturer.